Return/Refund Policy
prerequisites:
1. The product must be brand new and does not affect secondary sales.
2. The shipping costs for return and exchange due to subjective reasons such as dislike are borne by the customer.
3. For any product that is obviously defective or damaged due to our fault, we provide a full refund.
Notice:
1. Prepare the original product. order number. The photo includes the outer packaging.
2. Contact [email protected] and provide the above information to apply for a refund or exchange.
3. Your request will be processed within 3 working days after we receive the return.
Refund time：
1. Refund if not shipped, refund within 3 working days
2. Refund and return, after receiving the return, the refund will be processed within 3 working days
Notes:
1. Please keep the original packaging and all information as evidence for us to confirm your item.
2. The product should be unused, undamaged, and original packaging.
Please be sure to contact us ([email protected]) in advance, we will not accept any returns without prior notice.
Our business address:
Room C803, 8th Floor, No. 898 Baicao Road, High-tech Zone, Chengdu 610000
We can support you in the following ways
Email: [email protected]
Service Hotline: （+86）18117905567
We strive to respond to your questions within 24 hours.
Customer service chat time:
Monday to Friday: 9 am to 6 pm Eastern Standard Time